Shipping Rates and Times

Shipping Policy

All orders are processed within one to three business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped. 

Domestic Shipping Rates and Estimates

For calculated shipping rates: Shipping charges for your order will be calculated and displayed at checkout. 
We offer free domestic shipping for orders over $50.

Local delivery

Free local delivery is available for orders over $75 within a 10 mile radius.

Local pickup

You can skip the shipping fees with free local pickup at [list the locations where in-store pickup is available. After placing your order and selecting local pickup at checkout, your order will be prepared and ready for pick up within one to two business days. We will send you an email when your order is ready along with instructions. 

International Shipping

We offer international shipping. Your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. [Your Company] is not responsible for these charges if they are applied and are your responsibility as the customer.

How do I check the status of my order?

When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available. 

If you haven’t received your order within 5 days of receiving your shipping confirmation email, please contact us at support@email.com with your name and order number, and we will look into it for you.

Shipping to P.O. boxes

Please note that some carriers have limitations around shipping to P.O. Boxes. Also include your physical address ot avoid surcharges and/or delayed delivery.

Further questions

If you have any further questions, please don't hesitate to contact us at info@backporchsoap.com.